Service policies

Charged per package

Each package with its own tracking number is charged as an individual package, even when it comes from the same supplier or the same store.

Weight and general rates

• Any package under 1 pound is charged as 1 pound.
• Regular rate for general, non-electronic cargo: sea, US$3.00 per pound.
• Regular rate for general, non-electronic cargo: air, US$7.00 per pound.
• For documents such as marriage certificates, birth certificates or licences, check directly with our customer service channels.

Electronic items

This covers iPhone and Android phones, iPads and tablets, graphic design tablets, cameras, GoPros, smartwatches, smart lenses, AirPods and Bluetooth headphones, AirTags, Alexa and Apple Home, air conditioners, refrigerators, fans, televisions, portable and desktop monitors, Apple and Windows computers, CPUs, RAM, power supplies, SSD and HDD drives, graphics cards, computer components, USB drives, Nintendo, PlayStation, PlayStation VITA, Steam Deck and retro consoles, speakers, sound amplifiers, microphones, printers, lighting, christmas lights, solar panels, antennas, car radios, security cameras, RingBell, electric locks, sensors of any kind, electric batteries, scientific calculators, phone and wireless chargers, electric tyre inflators, electric and acoustic guitars, guitar pedals, screen-printing presses, welding material, sublimation goods, ultrasound machines, stethoscopes and scanners.

• Air: US$8.50 per pound.
• Sea: US$4.50 per pound.
• If the item's invoice value is over US$300, a further charge of 10% of the invoice value applies on top of the weight.
• The invoice must be shown when collecting the item at the branch.

Carriers reaching our Miami warehouse

Delivery times for Amazon, UPS, USPS, FedEx, GOFO, SPEEDX and any other external company are outside our control. Our service begins when we receive your package at the Miami warehouse and ends when we hand it to you at the office in Nicaragua.

Sea shipments

• Estimated time: 15 business days from departure out of Miami.
• Departures: every Friday.

Air shipments

• Estimated time: 24 to 72 business hours from departure out of Miami.
• Departures: Monday to Thursday, subject to airline availability.

Mislabelled packages

A mislabelled package is sent to the HOLD section, which can cause delays. The correct labelling is RYM AÉREO or RYM MARÍTIMO, depending on the route you chose.

Changing route

Changes between sea and air are not permitted in either direction. This is to keep the operational and logistics process as fast as possible.

Procedure

• Ask our Customer Service team for the claim form.
• The legal or finance department replies within 10 to 15 business days.

Shipments by third parties

The company may help you arrange or coordinate shipments with external transport companies. Once the product has been handed to the chosen logistics provider or carrier, responsibility for its transport, handling and delivery rests exclusively with that company. R&M Cargo is not responsible for loss, theft, damage, delay or any other incident occurring during that transport, and any claim is handled directly with the carrier concerned.

Deadline for information requests and package claims

Any request for information, tracking, clarification or claim about a package shipped from Miami must be made within a maximum of fifteen (15) calendar days from the delivery date recorded on the purchase platform. This applies equally to air and sea. After that deadline the company does not guarantee the availability of information, investigation or handling, given the tracking limitations with suppliers and carriers.

Differences in the invoiced weight

Any claim about a difference in the invoiced weight, or a request to check for a possible data-entry error, must be made within a maximum of seven (7) calendar days from the invoice date. Once a claim is received within that window, the company reviews its operational records and available documentation. After seven calendar days with no claim, the invoice is considered accepted and no adjustments, refunds or later reviews apply.

Handover of the package

The company's responsibility for safekeeping and custody of a package ends at the moment the customer accepts the goods and signs the invoice or delivery note. Once delivery is signed for, the company is not responsible for loss, theft or damage occurring afterwards: the signature is evidence that the shipment was received in satisfactory condition.

A package is considered abandoned after 1 month without being collected from our offices. R&M Cargo is not responsible for packages abandoned after that period.

There is no guarantee for fragile items, or items needing special protection, that do not travel in adequate packaging or carry a FRAGILE sticker. These include:

• Perfume
• Glass items and glassware generally
• Televisions without their original packaging
• Unprotected furniture
• Screens, monitors and security cameras without protection
• Computers, smartwatches, headphones and phones
• Quartz watches

R&M Cargo's recommendation: send these items by air, which is the safer route.

Not carried:

• Drones, spy cameras and specialised binoculars
• Pornography
• Sharp objects and syringes
• Cash
• Perishable food and animals
• Explosives and radioactive material
• Tyres of any kind
• Vapes

Every promotion announced on social media, on the website or through any communication channel — television, radio, Facebook Live, TikTok, Instagram, X, WhatsApp — has a start date and an end date. Prizes and special rates only take effect within those dates. Any parcel or freight received outside the stated dates is charged at the regular rate.

All parcels and freight received at the Miami warehouse are re-weighed before being handed over at the Nicaragua office. Being a receiving port, the Miami intake sheet can record weights below or above the real one; we weigh the item before handing it over to avoid any misrepresentation.